Privacy Policy

1. Introduction

yoko99 ("we," "us," or "our") operates an online gaming platform serving players in Indonesia and other jurisdictions where our services are legally accessible. We recognize that privacy is a fundamental right and that protecting your personal information is essential to maintaining your trust and confidence in our services.

This Privacy Policy explains what personal information we collect from you, how we collect it, why we collect it, how we use it, who we share it with, how we protect it, and what rights you have regarding your data. This policy applies to all yoko99 services including our website, mobile-optimized platform, customer support channels, and all related products.

By creating a yoko99 account and using our services, you consent to the collection, use, and storage of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, you should not use yoko99 services. We recommend you read this policy in full before registering an account.

2. Information We Collect

yoko99 collects several categories of personal information necessary to provide gaming services, comply with legal obligations, prevent fraud, and improve user experience. The information we collect includes:

2.1 Registration Information

When you create a yoko99 account, we collect:

• Personal Identifiers: Full legal name, date of birth, gender, and nationality
• Contact Information: Email address, phone number, and residential address
• Account Credentials: Username and encrypted password (we never store passwords in plain text)
• Preferred Currency: Indonesian Rupiah (IDR / Rp) is our primary currency

2.2 Identity Verification (KYC) Documents

To comply with anti-money laundering regulations and verify your identity before processing withdrawals, we collect:

• Government-Issued ID: Copy of your Indonesian National Identity Card (KTP), showing your photo, full name, ID number, date of birth, and address
• Proof of Address: Utility bills, bank statements, or government correspondence dated within the last 3 months that confirm your residential address
• Selfie Verification: A photograph of yourself holding your ID card next to your face to confirm the ID holder matches the account owner

All identity documents are stored securely with encryption and accessible only to authorized compliance personnel.

2.3 Financial and Transaction Information

To process deposits and withdrawals, we collect:

• Payment Method Details: Bank account information for Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) or e-wallet details (OVO, DANA, GoPay, ShopeePay, LinkAja)
• Transaction History: Complete records of all deposits, withdrawals, bets placed, winnings, bonuses claimed, and account balance changes
• Payment Processor Data: Information shared with third-party payment processors to facilitate transactions (they have their own privacy policies)

Note: yoko99 does not store full credit card numbers or complete bank account numbers. Sensitive payment data is handled by PCI-DSS compliant payment gateways.

2.4 Gameplay and Usage Information

To provide services, detect fraud, and improve platform performance, we automatically collect:

• Gaming Activity: Games played (slots, live casino, sports betting, togel), bet amounts, win/loss records, session duration, and gameplay patterns
• Device Information: IP address, device type (desktop/mobile/tablet), operating system, browser type and version, screen resolution, and device identifiers
• Access Logs: Login timestamps, session duration, pages viewed, features used, and navigation paths through the platform
• Geolocation Data: Approximate location based on IP address to verify geographic eligibility and comply with regional regulations

2.5 Customer Support Communications

When you contact yoko99 support via live chat, email, or phone, we collect and store:

• The content of your messages and support tickets
• Attachments, screenshots, or documents you provide
• Chat transcripts and call recordings (for quality assurance and training purposes)
• Support agent notes and resolution details

2.6 Marketing Preferences

We collect information about your communication preferences including whether you wish to receive promotional emails, SMS messages, or push notifications about bonuses, tournaments, new games, and special offers.

3. How We Use Your Data

yoko99 uses your personal information for the following purposes:

3.1 Service Delivery

• Create and manage your gaming account
• Process deposits, withdrawals, and financial transactions
• Provide access to sports betting, casino games, slots, and other gaming products
• Settle bets and credit winnings to your account
• Deliver customer support and respond to inquiries
• Send transactional notifications (deposit confirmations, withdrawal updates, account changes)

3.2 Legal Compliance and Security

• Verify your identity and age (21+ requirement for Indonesian players)
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Prevent fraud, money laundering, underage gambling, and other illegal activities
• Detect and prevent multiple accounts (one account per person policy)
• Investigate suspicious account activity or terms violations
• Respond to legal requests from law enforcement or regulatory authorities
• Enforce our Terms & Conditions and other policies

3.3 Platform Improvement and Analytics

• Analyze usage patterns to improve platform performance and user experience
• Identify and fix technical issues, bugs, or security vulnerabilities
• Develop new features and products based on player preferences
• Conduct research and statistical analysis (using anonymized data)
• Monitor platform stability and uptime

3.4 Marketing and Communications

• Send promotional emails about bonuses, tournaments, new games, and special offers (if you opted in)
• Deliver personalized game recommendations based on your playing history
• Notify you about VIP tier upgrades and exclusive rewards
• Conduct player satisfaction surveys and request feedback

You can opt out of marketing communications at any time via account settings or by contacting customer support. Transactional communications (deposit confirmations, security alerts) cannot be opted out of as they are essential to service delivery.

3.5 Responsible Gaming

• Monitor gameplay patterns to identify potential problem gambling behaviors
• Enforce deposit limits, loss limits, and session time limits you set
• Implement self-exclusion periods when requested
• Provide information about responsible gaming resources and support services

4. Data Storage and Security

4.1 How We Protect Your Data

yoko99 employs multiple layers of security to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• 256-Bit SSL/TLS Encryption: All data transmitted between your device and yoko99 servers is encrypted using the same technology banks use for online banking
• Encrypted Database Storage: Personal and financial information stored at rest is encrypted using industry-standard AES-256 encryption
• Secure Password Storage: Passwords are hashed and salted using bcrypt or similar one-way cryptographic functions - we cannot retrieve your original password
• Firewall Protection: Network-level firewalls block unauthorized access attempts to our infrastructure
• Regular Security Audits: Third-party security firms conduct penetration testing and vulnerability assessments
• Access Controls: Role-based access limits ensure employees can only view data necessary for their job functions
• Two-Factor Authentication (2FA): Optional 2FA available for players wanting additional account security
• Activity Monitoring: Automated systems detect and alert on suspicious access patterns or unusual account behavior

4.2 Data Retention

yoko99 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Data retained indefinitely while your account remains active
• Closed Accounts: After account closure, most personal data is deleted within 90 days, but transaction records and identity verification documents may be retained for up to 7 years to comply with financial regulations and tax laws
• Legal Hold: Data related to disputes, investigations, or legal proceedings is retained until the matter is resolved
• Anonymized Data: Aggregated, anonymized data may be retained indefinitely for statistical and research purposes

4.3 Data Location

yoko99 stores data on secure servers located in jurisdictions with strong data protection laws. While we primarily serve Indonesian players, your data may be processed or stored outside Indonesia on servers operated by yoko99 or trusted service providers. We ensure that any international data transfer complies with applicable data protection regulations and that adequate safeguards are in place.

5. Third-Party Sharing and Disclosure

5.1 When We Share Your Information

yoko99 does not sell your personal data to third parties for marketing purposes. However, we share limited information with trusted service providers and in specific circumstances:

5.2 Service Providers

We share data with third-party companies that help us deliver services:

• Payment Processors: Banks, e-wallet providers, and payment gateways that process deposits and withdrawals (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, and others)
• Game Providers: Software companies like Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others that supply casino games and slots. They may receive gameplay data to ensure game integrity
• Identity Verification Services: Third-party KYC vendors that help verify identity documents and detect fraudulent identities
• Customer Support Tools: Live chat platforms and helpdesk software used by our support team
• Analytics Providers: Services that help us analyze platform usage and performance
• Cloud Infrastructure: Hosting providers that maintain our servers and databases

All service providers are contractually required to protect your data, use it only for the specified purpose, and comply with applicable data protection laws. They cannot use your information for their own marketing purposes.

5.3 Legal Requirements

We may disclose your personal information when required by law or to protect legal rights:

• In response to valid legal requests from law enforcement, courts, or regulatory authorities
• To comply with subpoenas, court orders, or other legal processes
• To investigate or prevent fraud, security threats, or illegal activities
• To enforce our Terms & Conditions or other agreements
• To protect the rights, property, or safety of yoko99, our users, or the public

5.4 Business Transfers

If yoko99 is involved in a merger, acquisition, sale of assets, or bankruptcy proceedings, your personal information may be transferred to the new entity as part of the business transaction. You will be notified of any such change via email and/or prominent notice on our platform.

5.5 Anonymized Data

We may share aggregated, anonymized data that cannot identify individual users with third parties for research, marketing, or business intelligence purposes. For example, we might share statistics like "40% of Indonesian players prefer football betting over casino games" without revealing individual identities.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They allow websites to remember your preferences, keep you logged in, and analyze how you use the site. yoko99 uses cookies and similar technologies to enhance user experience and platform functionality.

6.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality including account login, session management, and security. Cannot be disabled.	Session / 30 days
Functional Cookies	Remember your preferences (language, timezone, display settings) to provide a personalized experience.	30-90 days
Analytics Cookies	Collect anonymous data about how you use yoko99 (pages visited, features used, time spent) to help us improve the platform.	1-2 years
Marketing Cookies	Track your activity to deliver relevant promotional offers and measure effectiveness of marketing campaigns.	90 days - 1 year

6.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect platform functionality. Disabling essential cookies will prevent you from logging in and using yoko99 services. To manage cookies, visit your browser's settings menu (Chrome, Firefox, Safari, or Edge all provide cookie management options).

6.4 Third-Party Cookies

Some cookies are set by third-party services we use (analytics providers, payment processors, game providers). These third parties have their own privacy policies governing cookie use. We do not control third-party cookies and recommend reviewing their privacy policies.

7. Your Privacy Rights

7.1 Rights Under Data Protection Laws

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of all personal data we hold about you, including account information, transaction history, and gameplay records
• Right to Rectification: Request correction of inaccurate or incomplete personal information
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data (subject to legal retention requirements for financial records)
• Right to Restrict Processing: Request that we limit how we use your data under certain circumstances
• Right to Data Portability: Request a machine-readable copy of your data to transfer to another service provider
• Right to Object: Object to processing of your data for marketing purposes or based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for data processing activities that require consent (note: this may affect our ability to provide services)
• Right to Lodge Complaints: File complaints with data protection authorities if you believe your privacy rights have been violated

7.2 How to Exercise Your Rights

To exercise any of these rights, contact yoko99 customer support via live chat or email. Provide your account username and clearly state which right you wish to exercise. We will respond within 30 days and may request identity verification to ensure we don't disclose information to unauthorized parties.

7.3 Account Access and Updates

You can access and update most personal information directly through your yoko99 account dashboard:

• Update contact information (email, phone number, address)
• Change password and security settings
• Set communication preferences and marketing opt-outs
• Configure responsible gaming limits (deposit limits, loss limits, session timers)
• View transaction history and gameplay records

7.4 Account Closure and Data Deletion

You may close your yoko99 account at any time by contacting customer support. Upon closure, we will delete most personal information within 90 days, but may retain transaction records and identity documents for up to 7 years as required by financial regulations and anti-money laundering laws. Anonymized data may be retained indefinitely for statistical purposes.

8. Contact Information and Updates

8.1 Data Protection Contact

For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact yoko99:

• Email: [email protected] (displayed as plain text only, not a clickable link)
• Live Chat: Available 24/7 via the yoko99 platform
• Customer Support: Indonesian-speaking agents available in WIB timezone

8.2 Changes to This Privacy Policy

yoko99 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email to registered players and posted prominently on our platform with an updated "Last Updated" date.

Continued use of yoko99 services after privacy policy changes constitutes acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

8.3 Children's Privacy

yoko99 services are strictly prohibited to anyone under 21 years of age. We do not knowingly collect personal information from minors. If we discover that a user is underage, we will immediately suspend the account, delete all associated data, and may report the matter to parents or authorities as appropriate. Parents should monitor children's internet activity and secure payment information to prevent underage access.

8.4 International Users

yoko99 primarily serves Indonesian players but may be accessible from other countries. If you access our platform from outside Indonesia, your data may be transferred to and processed in jurisdictions with different data protection laws. By using yoko99 services, you consent to such international data transfers and agree that Indonesian and international gaming jurisdiction laws govern data processing.

8.5 Additional Resources

For more information about yoko99's policies and practices, please review:

• Terms & Conditions - Complete rules governing use of yoko99 services
• Responsible Gaming Policy - Self-limitation tools, age restrictions, and problem gambling resources
• Frequently Asked Questions - Answers to common questions about accounts, payments, and gameplay

Effective Date: January 1, 2026

Version: 1.0

Governing Law: This Privacy Policy is governed by the laws applicable to yoko99's operating jurisdiction and complies with international data protection standards including GDPR principles where applicable.